ORDERING INFORMATION

OTTER CREEK PRIMITIVES SECURE ONLINE ORDERING

We Accept

Secure Credit Card Processing - Visa & Master Cards

Credit Cards through PayPal
Solution Graphics
Money Order
E-Checks - Must clear bank before items will ship

What is PAYPAL? Click on PAYPAL logo to find out more!


RETURNS/REFUNDS
My products are top quality and unique. Each item is unique in its own way as each item is crafted individually. Some variations may occur. I understand that sometimes you just arenít happy with something you purchase, whether in a physical store or online. My mission is to give 100% complete customer satisfaction! If for any reason you are not completely satisfied, please contact me with 7 days of receipt of your order. I will do my best to resolve the situation to your satisfaction. If a refund is to be given I will not refund for original shipping. If by chance you receive a product which is defective please contact me.

MAIL/EMAIL/PHONE ORDERS

Would you like to call, email or mail in your order? Have a special request for certain colors?

EMAIL ORDERS:
Subject line must read Order/(your last name)or they will not be opened. Please do not put credit card numbers in your email. A separate invoice will be sent with your order total. Include your NAME, PHONE, ADDRESS & ZIPCODE. Email to info@ottercreekprimitives.com
(Due to spam reasons, please include a subject with your order. Email without a subject are automatically deleted as spam)

PHONE ORDERS:
Have item descriptions ready and call 1-815-738-2428 between 10am - 6pm central time M-F.

MAIL ORDERS:
Please print out order and mail to:
Otter Creek Primitives
4497 Otter Road
Leaf River, IL 61047

If shipping is not added to order, please call or email for a shipping quote.



GIFTS

SENDING A GIFT?

Let us complimentary gift wrap and send your item directly to the recipient with your personal message. We make it simple and easy to send the prim-perfect gift!

PRODUCT AVAILABILITY

Our products are made on an individual basis. Many items are made upon ordering. Please allow 1-2 weeks for delivery or longer during the peak holiday season (September-December). If items are needed sooner, please call or email for availability before ordering. I try to get items shipped within a few days of ordering, but often the items will need to be made first. Our scents are 100% uncut pure scent oils. You won't be disappointed!


SHIPPING COSTS
Shipping is based on weight and items are calculated using an integrated USPS calculator. Often shipping is miscalculated. I charge actual shipping and will refund excess shipping charges when shipped. You can email me your item selection and I can get an actual shipping total for you. Then I can send you an invoice in which you can pay using a credit card through paypal...or mailing a check or money order for the total.


Email - info@ottercreekprimitives.com

Website Design By Gone Country Graphicsô

Content Copyright 2005 Otter Creek Primitives